Privacy policy

Coolhound ("we") respects your privacy. This policy explains what we collect when you shop with us, why, and who we share it with.

What we collect

• When you order: your name, email, phone number, delivery address and what you bought.
• Payment: card and wallet payments are processed by Stripe. We never see or store your full card number.
• When you browse: this site uses no tracking or advertising cookies. Your cart is stored in your own browser. Our hosting provider keeps standard server logs (IP address, pages requested) for security.

Why we use it

To process and deliver your order, send you order and shipping emails, handle returns and questions, prevent fraud, and keep records the law requires (for example tax records).

We will only send you marketing emails if you have opted in, and every marketing email has an unsubscribe link.

Who we share it with

Only the service providers who help us fulfil your order:

• Our warehouse and fulfilment partner, who receives your name, delivery address and phone number so they can pack and ship your parcel. They may be located overseas.
• Couriers (for example Australia Post) to deliver it.
• Stripe to process payments, and our email provider to send order emails.

We don't sell your personal information.

Access, correction and complaints

You can ask for a copy of the information we hold about you, ask us to correct it, or make a privacy complaint by emailing hello@coolhound.com.au. We'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.