Terms of sale

These terms apply when you buy from Coolhound (coolhound.com.au). Nothing in these terms limits your rights under the Australian Consumer Law.

Prices are in Australian dollars. The price you pay is the price shown at checkout, including shipping. If we make an obvious pricing error, we'll contact you before shipping and you can cancel for a full refund.

Orders. Your order is accepted when we send your confirmation email. If an item becomes unavailable after you've ordered, we'll let you know and refund it in full.

Delivery times are estimates — see our shipping page. Ownership and risk pass to you on delivery.

Returns and faulty items — see returns & refunds.

Using our products. Follow the product instructions and safety notes. Our products help with your dog's comfort; they are not veterinary products and don't replace shade, water, supervision or a vet's advice.

Governing law. These terms are governed by the laws of Queensland, Australia.

Questions? Email hello@coolhound.com.au.