Shipping

Where we ship: Australia only.

Delivery times: we're confirming delivery times with our suppliers now, and every product page will show its delivery time before you buy. Remote areas of WA, NT, TAS and far north QLD can take longer.

What it costs: free on orders over $79. Otherwise a flat $9.95 per order, wherever you are in Australia.

Tracking: you'll get an email with a tracking number as soon as your order ships. You can also check your order any time on our order tracking page.

Bundles and multi-item orders may arrive in more than one parcel. Each parcel has its own tracking number.

Something wrong with your delivery? If your tracking hasn't moved for 5 business days, or your parcel shows as delivered but you can't find it, email us at hello@coolhound.com.au with your order number and we'll sort it out with the carrier.